Online Reviews : Unlocking Growth for Your Business
Effortlessly encourage your customers to leave a review after their first visit to your establishment.
Automatically prompt customers for feedback following their initial experience at your venue, helping you gather valuable online reviews that enhance your business reputation.
By actively requesting reviews, you show customers that their opinions matter, fostering a stronger connection and encouraging repeat visits.
Positive online reviews can significantly improve your visibility on search engines and social media, attracting new customers and building trust within your community.
Make it easy for customers to leave feedback with a simple, automated system that guides them through the review process, increasing the likelihood of participation.
How to Request Reviews from Customers
If you’re looking for ways to generate more online reviews, Soy Club has the answer. You can configure your Soy Club account to solicit reviews or feedback once your customers came out from your shop.
Our rating system enhances customer convenience and allows you to view your reviews in one centralized location. Select a template for online customer reviews. With our customizable email or SMS triggers, you determine when your customers will receive their review request email.
Soy Club Enables You to Manage All Your Reviews from a Single Dashboard
Numerous useful third-party review platforms and applications exist. It can be incredibly tedious to sift through Avis vérifiés, Google, Yelp, Tripadvisor, Trustpilot, and other online review sites. However, with Soy Club, you can handle everything on one user-friendly platform.
We automatically sync with your review pages every hour, providing a well-organized, comprehensive view of your online reputation from a single dashboard. We can even collect your Facebook reviews by connecting with your FB social media account. Our rating filter feature allows you to sort based on star ratings. View each new positive review that has been published on your review sites and monitor any negative reviews that have been prevented from being posted online.
Share Positive Feedback on Your Online Business Review Sites
Utilize Soy Club Interactions to automatically request a rating from your guests after their initial visit. If you receive a 4- or 5-star rating from shoppers or clients, Soy Club will automatically publish the review. Additionally, Soy Club encourages your customers to leave their feedback on the review platform of their choice, including TripAdvisor, Yelp, Google Reviews, and Facebook reviews. You can monitor all your published positive reviews directly from your dashboard.
If they rate their experience three stars or lower, we'll redirect them to an internal feedback form. This allows your customer to provide service or product reviews, helping you understand what went wrong.
Redirect Your Negative Reviews from Becoming Public
Negative online reviews are unhelpful for everyone involved. Often, these negative reviews are undeserved. Therefore, if a guest leaves a rating of 3 stars or lower, we will deflect it. Instead, the guest can provide internal feedback, allowing you to address their concerns directly and work with them to resolve their issue. This is just one of the many ways you can foster a trustworthy, long-lasting relationship with your clients and customers.
Our deflection feature also helps manage fake negative reviews and poor ratings. This functionality enables you to quickly address any negative feedback (or any other review). Ultimately, it allows you to showcase more positive online reviews precisely where they should be displayed.
Keep Your Online Reviews for Businesses Up-to-Date
Your online reputation reflects the quality of your business. Key performance indicators, such as your average review score and the frequency of new reviews, provide reassurance as you work to enhance your online presence. Soy Club ensures you stay informed with a clear, concise, and comprehensive overview of your ratings and their influence on your brand.
Key features of our review system
Review Dashboard
Gain insights into what customers are saying and track how your online reputation is evolving with a comprehensive overview of your reviews.
Automated Rating Request
Automatically prompt new customers and guests to provide a review or rating following their visit to your venue.
Customizable Triggers
Choose when your guests can submit a review for your products or services, tailoring the experience to your needs.
Internal Feedback Form
Prevent negative reviews from becoming public with an internal feedback form, allowing you to address concerns directly.
